fcmb customer care

FCMB of Nigeria Customer Care Number, Email and Online Live chat

If you are asking how to contact First City Monument Bank (FCMB) customer care rep, then I am happy to say you have lots of options. They include phone calls, email, Whatsapp, Facebook, Twitter, and even more.

FCMB is arguably one of the best banks in Nigeria, but more popular among the northerners. The reasons are not quite well known to me but if you ask me, I will say it has to do with what share of the market they want.

For their rewards, one could say they now have a large list of customers. If you use a FCMB savings or business account and you have not yet experienced issues, I assure you it is just a matter of time.
Potential or new customers can also access information via the various fcmb customer care channels that will be outlined for you.

This article is to provide you with better ways of getting in touch with the customer care representative at First City Monument Bank (FCMB), if you choose to go to their branch, you will also be served. The only drawback is that you might have to tarry a bit which of course may not be good for whatever you planned out for the day.

Therefore, you need better of doing things since technology and innovation have both ensured things can be achieved quickly and efficiently.

Below are to contact FCMB customer care:


I am sure most people will agree with me that they always want to get an instant response when trying to have some issues or complaints resolved. Meanwhile, calling the FCMB customer care phone line is one of the ways to achieve that.

The best part of using this channel is it is available any time and any day, think of when an issue suddenly crops up in the middle of the night. Maybe, a break-in attempt into your account and you need your card blocked to avoid further damage, then you will understand why using a mobile phone number to contact FCMB can be golden. Although, much of the features are now on FCMB ussd and mobile app. This is just an illustration, but you may need to talk to customer care.

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It has some displeasing elements of course but I would only point out the common ones. A call made to FCMB number is not toll free and you will need to pay for each second used during the live call irrespective of whether you have been attended to or not.

If you have enough airtime to spare, then this is the best shot but if not, then consider other options. Both existing and potential customers can call FCMB Head Office Phone Number by dialing 012793030. They can also call 01-2798800, and 07003290000 for General complaints, issues, or feedback.


If you are on social media like Facebook, WhatsApp, or Twitter, then you will be able to reach out to FCMB any time and any day.

Every company knows the importance of having an online presence and social media has always been one of the ways they improve sales. Also, as cool as social media is, it can also be the place where any controversial event could ruin the reputation of a business.

In such light, businesses will love to keep a great profile which of course could be to your own advantage. In this space, we will only reveal FCMB Whatsapp, Facebook, and Twitter since they are the most popular social media platforms.

FCMB Whatsapp

It is no longer news that WhatsApp is the most popular instant messaging platform, one can see the reason why FCMB bank decided to position their team of customer care service representatives on the platform.

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Take a moment to look through 10 smartphones, there is a high probability that about 9 users are using WhatsApp on their Phones. For most people, it is one of the must installed apps, the same goes for me.

As a bank that knows what is in style, they are closer to you than you think, thanks to WhatsApp. Whether you have been a customer for a while or about to open an account, direct all enquiries to the FCMB Whatsapp numbers (+234) 09099999814 or (+234) 09099999815.

If you need a quicker way to get there without saving the number as a contact, use wa.me/2349099999814 or wa.me/2349099999815.

Via Fcmb Facebook

Facebook still takes its place as the biggest social media platform on earth, therefore, there is no reason why any company or business will not want to leverage on that.

Most people are naturally drawn to Facebook and it is a place to be if you need some bits of fun. However, we are not here to discuss that but to let you know this could be the most affordable way to contact FCMB customer care representatives.

MTN, 9mobile, and Airtel allow everyone to enjoy free browsing, data is costly in Nigeria, and this is the only way to chat or speak with the customer care at FCMB at no cost.

The FCMB Facebook group page is www.facebook.com/FCMBMyBank. When contacting the bank through Facebook, understand that responses could take up to 6 hours but be assured that the bank will always contact you. If it is urgent, I am afraid this is not the place to be.

FCMB Twitter Handle

No social media does it better more than the bird app and for me, Twitter is the best place to iron out issues. It is a place where you get gossip as it lands and as a customer, you can use that to your advantage.

We all know the importance of maintaining a good profile with the public, it is only possible if customers get great value for money spent, issued sorted as soon as possible plus other benefits. Every company knows how bad it can be if a business loses face on the internet especially on Twitter.

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Fcmb customer care rep on Twitter responds to complaints and issues any time and any day. To reach out to them via their Twitter handle, simply send your tweet to @MyFCMB. Meanwhile, only share sensitive information via Direct Message.


If you have a technical issue, you should consider using email to reach out to customer care at FCMB. Using email ensures you can send a message in an orderly manner.

Customers can send voice notes, attach screengrab and voice notes, or any other files that may help the FCMB customer service representative to understand the content.

Despite that, it has its challenges and one of them is that it may take a while for customers to receive responses. If it is urgent issues or complaints that need to be sorted out fast, then this is not the place for it.

The FCMB customer care email address is customerservice@fcmb.com.


FCMB no longer has the live chat feature, but customers can contact them via Whatsapp which can also serve as a good alternative.

It is also fast and would do exactly what an online live chat would do. We have already provided FCMB WhatsApp numbers above.


The corporate head office of First City Monument Bank (FCMB) is known to handle requests that have not been able to be resolved.

This section is more like a centre where aggrieved customers of the bank can go to where other options have failed. Notwithstanding, the branch always in the interest of the customers ensures you get what you deserve.


Primrose Tower,
17A, Tinubu Street,
Lagos, Nigeria.

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