fidelity bank customer care

Fidelity Bank Nigeria Customer Care Number, Live Chat, Whatsapp & Email

You are not going to believe there are several ways for you to contact Fidelity Bank Of Nigeria Customer Care. The options tabled before you are email, phone calls, via social media or instant messaging platforms like Facebook, Twitter, and WhatsApp.

Before we go further, understand that Fidelity bank customer care is one of the most important sections of the bank, responsible for providing solutions and enquiries to existing and potential customers.

You must have heard before that every business needs an online presence. Fidelity bank understands this, therefore you can have someone to talk to anytime and any day online if you do not want to go to Fidelity Bank’s head office or any of their branches scattered all over Nigeria.

Meanwhile, having the capacity to contact the fidelity bank customer care via our devices is a blessing. You won’t understand until you have gone to the bank to complain only to meet a line of people ahead of you.

I am sure it is then you will realise that one has to have alternatives. Most of the issues do not even need your presence at the bank. All you need is an online plug, and you can easily and quickly get complaints resolved without wasting time and resources.

Therefore, in this article, you will be shown how you can get in touch with a customer care rep of Fidelity Bank Plc.


It is no gainsaying this is one of the best and effective ways to contact the fidelity bank customer care.

You might be asking why is it one of the best? The reason has to do with the fact that you have a real-time conversation with the customer care officer and then get an instant response, unlike most methods.

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Imagine having to wait for hours before your enquiries, complaints, or issues are attended to? This is not the case when you contact Fidelity Bank via phone line. Sadly, it is not toll-free, customers must have sufficient balance before making calls. They can budget airtime for 6 to 10 mins which will be enough for the customer care to give you support.

What makes it very annoying is you will still pay for each second spent with the recorded voice.

To understand it clearly, it works the same way as the GSM customer care numbers work except that you pay for every second used.


If you want to minimize cost while reaching out to Fidelity Bank customer care, social media platforms are the best way to do that.

The bank has a presence on Facebook, Twitter, and WhatsApp which of course, the most popular social media platforms in the world. Therefore, getting in touch will be quite easy since chances are almost everyone uses 2 or 3 of these apps.

Fidelity Bank via Facebook

Almost everyone with internet-enabled device like java and smartphones uses facebook, therefore this remains the best way for most people. However, I have never for once favour Facebook above Twitter and WhatsApp.

The reason being that responses are slow, if it is not something that needs urgent attention, then it is worth going for. At times, you may be lucky and then get a quick response.

Customers can initiate a chat via comment section or inbox. For security reasons, never reveal personal information, you can use the comment section to get their attention and then take the business to their direct message. Notwithstanding, a message sent to their Facebook group page will get a reply.

Visit on Facebook to chat with their Fidelity bank customer care. You can also search for “Fidelity Bank PLC” and make sure you only follow the verified Facebook page. A verified Facebook page has a blue badge beside the name.

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Fidelity Bank via Twitter Handle

Twitter is a wonderful place to be. If you are an internet junkie like I am, then you will understand why businesses are leveraging on it.

However, we are not here to discuss how Twitter helps business but to provide you with how you can contact fidelity bank customer care.

For me, Twitter is it for being more of an open platform and a place where you get the latest stories and gossips. Hence, companies understand what it could mean to lose a face on Twitter, you can expect your complaints, enquiries or feedback to be prioritized.

To get in touch with Fidelity bank on Twitter, old and new customers can send a tweet to @fidelitybankplc. You can also send a DM. Whenever I use DM, I do tweet, “CYDM” to get their quick attention. This no doubt always works for me.

Fidelity Bank Whatsapp

I am sure anyone is glad that Fidelity Bank is on WhatsApp considering the fact almost everyone uses WhatsApp. This is one of the apps one can not afford to download and install if you own a smartphone.

Whatsapp just makes conversation very easy, you can send text-based messages, attach documents and files, audio and video message, and even more on the app. Most importantly, it is one of the best and cheapest ways to get in touch with Fidelity Bank Customer Care or bank officer as you could also call it.

To speak or chat with a Fidelity Bank customer care rep on Fidelity WhatsApp, simply add 0903 000 5252 as you would add your family and friend’s number to your phone contact. Launch the app and refresh your list and send your message to your new contact.

Customers can also Chat with IVY via 0903 000 0302 on WhatsApp. Chat with IVY on WhatsApp gives you access to your Balance, Airtime Topup, Make Bill Payment, Send Money, Account Opening, Complaints, Self Services, Loan facility, Exchange Rates, and also ATM/Branch Locator.

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If you are not planning on adding either of the Fidelity Bank Whatsapp Numbers as Contacts, then you can follow (General) or (Automatic response).


It does not matter what time it is or where you are, you can also Contact fidelity bank customer care Centre and stay close to your bank 24/7 via email.

I have never been a fan of contacting the bank via email, but if it is a technical issue and you do not want to visit the bank, this option is one of your best shots. Customers can attach more files and documents to back up their claims which may help the fidelity bank customer care rep to carry out their duties with no hitches.

However, responses could take few hours but they always reply. After the first reply, your complaints or issues will then be prioritized and you can expect a quicker response than the former.

Send a well-composed message to fidelity bank email address via

Customers who wish to be served via fidelity bank live chat can also go to and click on chat icon to intiate this service.


Whatever your enquiry, complaint, or issue is about, you will find lovely customer care to converse with at any of their branches in Nigeria. The bank officer was positioned to serve you with whatever banking related issues you have.

At times, issues may be unresolved but the bank also has a Dispute Resolution Centre for customers who feel they have not been treated right.

Visit the Corporate Head Office @

Fidelity Place
2, Kofo Abayomi Street,
Victoria Island,
Lagos, Nigeria.

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