At some point, you will come to a critical juncture and decide the best way to contact the Glo customer care. It may be to make complaints concerning a dwindling internet service, inability to make a call, or when you are unable to subscribe to a service and much.
Whatever the issue is, you want to be sure of the easy ways to contact the Glo customer care representative. Luckily, there are several channels available to contact Glo customer care.
Other GSM networks in Nigeria including MTN and 9mobile have their own channels, so it is highly imperative to disclose to you the best ways you can talk or reach out to a Glo customer agent.
Reach out through Glo customer care number
The first thing that comes to almost everyone’s mind when they are having some issues with Glo is how to speak with Glo customer care. This does not explain why it is the most used, but can be very effective ways to contact them.
You will be able to make complaints, enquiries, or have some technical issues resolved when you contact the Glo customer care through their official phone number. When you do, it may be solved without you visiting their office, only in some rare cases, you will be asked to visit any MTN office or store near you.
Whatever your decision, reaching out to Glo customer care is absolutely free, if you are calling using the Glo network. To contact using the Glo customer care number, follow the below steps:
- From your Glo line, dial 200 or 121 to speak with a Glo agent.
- If you do not have a Glo line, dial 08050020200 or 08050020121 from the other network.
- Those outside Nigeria should dial +2348050020200 or +2348050020121.
When using this channel to contact Glo, you may find yourself on the waitlist for about 2 to 3 minutes. Do not be despair, you will surely be attended to.
When it looks like you are not getting any contact, end the call and try again. If this fails, it is time to look at the other quick ways to contact Glo customer agent.
Contact Glo customer care on Facebook and Twitter
Contacting Glo customer care on social media including Facebook and Twitter remains the best and easy ways. Most organizations will do anything to avoid public scrutinization, that way you can be sure you are going to get the best treatment ever especially when you tweet instead of Direct Message(DM).
The good thing is that almost everyone is now on social media with Facebook taking the larger share of the pie. Your Glo customer care is just a Facebook or twitter away from you.
Take the advantages offerred by advancement in technology by talking to a Glo customer care representative through their Facebook official page and Glo’s twitter handle
Glo customer care via Email
There is so much you can do when you contact Glo agent through electronic mail, otherwise known as Email. Contacting Glo customer care through electronic mail ensures you present your issue in a very orderly way including a rare opportunity of attaching documents to back up your claims.
Giving the agent enough information will ensure that they have grasps of things and find possible ways to help you out. To get in touch with Glo customer care through email, send your message to customercare@gloworld.com.
Unlike the earlier mentioned, there is no specific or probable time they will get in touch but do note that you will be contacted. Based on my personal experience, it is less than 12 hours.
Glo customer care through their offices or stores
Not everything can be solved via social media, Glo customer care’s number, or email. For instance, sim upgrade or replacement can not be done without visiting any of the Glo offices or stores, the ideal solution is to visit any Glo experience centre near you. Fortunately for you, you will find one close to you.
Glo office opens at 8 am and closes at 5 pm except on Saturday. Glo office commences operation between 10 am to 2 pm on Saturday.
Glo customer care via live chat
Another effective way to reach out to a Glo rep is to use the live chat. Livechat is almost the same as calling the Glo customer care except that the communication is textual.
It is actually even better than contacting via email since you are getting replies without having to wait for long periods. The live chat feature is available anytime on the Globacom website, thereby providing you with a quick way to reach out to Glo customer care.
How to start a Glo live chat:
- Any phone with Android or IOS platform will be ideal for that chat
- Go to Glo official website and locate chat.
- The Glo live chat is normally on the bottom side of the page.
- Click on it to start.
Contacting Glo through the Glo head office
If after you have explored the listed ways to contact Glo and still having issues, the best way to go about it is to visit the Glo headquarter.
There may be lots of things that may be taken for granted, but not at the Glo’s head office. Although, whatever channels you choose, professionalism and commitment will not be found missing.
Glo head office’s address:
Globacom Limited,
Mike Adenuga Towers,
1, Mike Adenuga Close,
Off Adeola Odeku Street, Victoria Island, Lagos. Nigeria.
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