polaris bank customer care

Polaris Bank Nigeria Customer Care Number, Email and Live chat

The Polaris Bank Customer Care are positioned online and in any of the Experience Centers to give you the support whenever you need it. It could be about inquiries, opinions, concerns, or complaints, they are just a technology away from you if you choose to use it.

A visit to the bank is no longer as exhilarating as it used to be. Go to the bank any time during their working hours, the queue is always at its peak and it is enough to hamper whatever that was planned for the day. However, if you use Polaris bank or you need some information, I assure you that there are several ways to contact Polaris Bank Customer Care.

Customers can contact the bank via phone calls, online live chat, email, Facebook, Twitter, and many more. If you do not know how to contact them, this article will provide the answers and other things you should know about the various channels.

Below are the various ways to contact Polaris Bank Customer Care in Nigeria:


You won’t find a better way to contact Polaris bank (formerly known as Skye Bank) than through phone calls. Using the method ensures you get an instant response after connecting with the agent.

The downside is that it may take about 2 to 3 minutes before being connected to a customer care representative. Despite that, customers will still pay for each second on calls including the time spent with prerecorded audio.

To understand how it works, here is a guide – if you have called a gsm customer care before, this is a perfect scenario to describe it except that it is not toll-free.

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Depending on your tariff plan, a 200 airtime balance should be more than enough to take care of the bill.

To speak or call Polaris Bank Customer Care, call 0700-POLARIS (0700-7652747), 0806 988 0000, 01 448 2100, or 01 270 5850.


I prefer using Twitter which is of course one of the social media platforms. There are also other ways one can contact Polaris bank via social media.

Social media is big anyway, and it has become a place people go to interact or get the latest happenings around the world. It is also a platform to gist and gossip with people. Businesses understand how important to win on the social media platform, this will ensure that they put you on a priority list especially when you are using Twitter.

Below are the best ways to contact Polaris Bank on Social Media.

Polaris Bank Customer Care Facebook

Facebook is no doubt an intriguing social media platform and is said to be the platform with the most users. Over 2 billion are on Facebook and you can reason why every business leverages it.

However, the major reason why Facebook is the most affordable way to contact the bank in Nigeria is that there are some telecoms like 9mobile and Airtel that allow users to use Facebook for free. This could be very helpful on days you have no data or airtime and you need to quickly reach out to Polaris Bank.

Not without its drawbacks but the major one has to do with the slow response from Customer Care. At times, it may take some hours before the customer representative get back to you. If you need a quick response, then this is not the platform for it.

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Both retail and business customers can contact Polaris Bank Customer via Facebook using www.facebook.com/polarisbankltd.

Polaris Bank Customer Care Twitter

Now, this is my favourite. If you are looking for the best way to get in touch with Polaris Bank customer care via social media, I introduce Twitter to you.

Twitter is one of the highly-rated platforms in the world, mostly for being the best place for gists and the latest stories from around the world. It is such good that businesses are now taking advantage of it.

Your bank, Polaris Bank is also on Twitter to serve you. Every bank wants to keep a good profile on the street and also on social media platforms. Since Twitter is so good for trending news, you expect businesses to do all they can to keep a good profile.

If you own a smartphone, PC, or internet device, you can reach out to Polaris Bank Customer Care by sending tweets or a message to their inbox. When using tweets, always avoid disclosing your financial information. Besides, no bank officers will ask you for your debit card number, CVV, and other sensitive details.

The Polaris bank twitter handle is @PolarisBankLtd. Available at any time of the day including on weekends and public holidays.

Polaris Bank Customer Care Whatsapp Number

The WhatsApp instant messaging app is one of the most installed apps in the world. Messages are instant and could be a lifesaver especially when you are trying to block a stolen card.

Unfortunately, Polaris bank does not have a WhatsApp number but the online live chat can be a good alternative. It is also available any time and any day.


With an email, you can do much more when you reach out to Polaris Bank Customer Care.

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The email gives you better flexibility than calling a phone line. For instance, not every issue can be explained without an illustration. When you send a complaint using an email, you can add files or documents to back up your claims.

This will help the customer care at Polaris bank to decide how to help you better. The only issue I have with using an email to contact Polaris Bank is that it always takes time before one gets a reply, mostly within 6 hours.

However, if the issue, enquiries or complaints can wait for such a period, then this is another way for you to get in touch with Polaris Bank Customer Care.

Polaris bank’s official email address is yescenter@polarisbanklimited.com. They can be reached anytime even on weekends and public holidays.


If you need a good substitute for phone calls, then you can switch to Polaris bank live chat. It ensures you have an instant response instead of waiting for hours.

Both Polaris savings, current and corporate account holders are eligible to use this method to initiate contact with the bank.

To use the Polaris Bank live chat, simply visit the bank official site at www.polarisbanklimited.com and click the message button located at the bottom of the page.


If you have used all platforms available to you and still have the issues or complaints unresolved, you can contact Polaris bank head office for help.

They are positioned to help you as quickly as possible in a bid to ensure that bank and customer relationship does not come to a standstill.

Write or visit Polaris Bank Head Office Address:

Polaris Bank Limited
3, Akin Adesola Street,
Victoria Island,
Lagos, Nigeria.

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