Contacting Zenith Bank Customer Care should not be that difficult considering that the bank has several ways you can now contact them.
No matter what class of customers you are, zenith bank savings, current or corporate account holder, you will be able to get in touch with Zenith Bank Customer Care whenever you choose to and avoid going to the bank every time you need support or some answers.
Being a bank that understands the customers and how to satisfy them, your bank is on almost every platform you are likely to use – a phone line, email, live chat, Facebook, Twitter, and many more.
Even if you choose to visit any of their branches, you should find one very close to where you are but the question is can you stand the long queue? I guess not.
This is why you should always resort to online means unless you have no choice but to go to the branch. Meanwhile, most of the issues, requests, or enquiries can be provided online.
In this post, you will be provided with the links to connect to Zenith Bank Customer Care.
ZENITH BANK CUSTOMER CARE PHONE NUMBER
Calling the Zenith Bank Customer care phone number is arguably the best way to seek support from the bank. One can benefit from instant response instead of waiting for hours as common with most methods.
This could come in handy when you need to quickly block a stolen debit card or when you notice some unusual activities on your account.
Customers should understand that this is not toll-free. You pay from the very second till when it ends including the time with pre-recorded audio.
To get started, make sure you have at least N150 to N200 which will be more than enough to take care of the calls provided you are on a good tariff plan.
Below are Zenith Bank Phone Numbers:
For General Enquiries, request, complaints, Account Opening, Internet Banking, and eBusiness, call the zenith bank customer care phone number at 234-1-2787000 or 0700ZENITHBANK.
For questions about your Card (MasterCard, Vpay, VisaCard, and any other type of card), call any of these numbers – 234-01- 2781740, 2782273, or 0700 ZENITHBANK.
For questions about Corporate Internet Banking, call any of these numbers – 234-1-2781543, 2784056, 2781588, 2781568, 2787000.
For questions about Zenith Registrars Limited, dial any of these phone lines – 234-1-2708930-4.
For questions about Zenith bank e-products and services (Zenith Insurance Company), call any of these numbers – 234-1-2783411, 2783421, 2701004-5, or 4613704.
CONTACT ZENITH BANK VIA SOCIAL MEDIA
Social media platforms could also serve as plugs to your favourite brand, although it is no gainsaying that its entirety speaks about social interaction.
If you own a smartphone or PC, there is a big chance that you are already on one of the popular social media platforms which happen to be Facebook, Twitter, and WhatsApp.
Below are the best ways to contact Zenith Bank Customer Care via Social Media Platforms.
Zenith Bank Customer Care Facebook Group Page
Ask anyone what they think about Facebook, they will likely say it is one of the best social media platforms and also among the first apps to be installed on their smartphones.
Being a social platform with the most users, your bank is also on Facebook to provide you with support. Customers can reply to their post or send a direct message. Meanwhile, I would advise against tabling your issues or complaints in the comment box.
Sharing information that ought not to be shared on a post might put your account and money at risk. Therefore, if you must share, ensure that you do not give out too much.
One advantage of contacting Zenith Bank customer care through Facebook is customers can browse for free using zero Facebook. MTN, 9mobile, and Airtel allow their subscribers to use Facebook for free, this can be very helpful on days you do not have airtime or data to quickly reach out to Zenith Bank.
Retail and corporate customers of Zenith Bank can visit www.facebook.com/Zenithbank on their Facebook group page for requests, inquiries, and complaints.
Zenith Bank Customer Care Twitter Account
Ask me to choose between Twitter and Facebook, I will definitely go for Twitter because response is faster.
Looking for any controversial stories or happenings from around the world, Twitter is a perfect platform for that. Any big business or brand that wants to survive long must have a service centre on Twitter.
This way, you will be able to counter or give support to customers when they most need it. All it takes is just one controversial news to ruin the reputation that has been built for years. Zenith bank understands it, this is one of the reasons why you can expect a quicker response.
Customers can tweet or send a DM to their Twitter handle. Responses are faster when you tweet compared to direct messages.
Zenith bank Twitter account can be reached via www.twitter.com/zenithbank. Alternatively, you can search for @ZenithBank on Twitter to connect.
Zenith Bank Customer Care Whatsapp Number
Whatsapp is one of the best instant messaging apps around, unfortunately, Zenith bank does not have a WhatsApp number.
However, they have an online live chat, a good alternative to WhatsApp which you can use to connect instantly to Zenith Bank Customer Care Representative.
ZENITH BANK CUSTOMER ONLINE LIVE CHAT
If you need to quickly get in touch with an agent or need an alternative to a phone call, Zenith Bank Customer Online Live Chat is the best you got. The significant difference is that it is text-based.
With the zenith bank online live chat, customers can get instant replies from the bank. To get started, one will need to visit www.zenithbank.com and click the “chat icon” to initiate a chat.
Send a message and within a few minutes, you should get a reply from any of the Zenith Bank Customer Representatives. This service is available to everyone including retail and corporate account holders.
CONTACT ZENITH BANK CUSTOMER THROUGH EMAIL
Using email to contact Zenith Bank Customer Care has some massive advantages. One can choose to provide substantial information with the aid of files and documents that can be attached alongside the messages.
This could help the customer care understand us better especially when the issue is a technical one. For instance, it could be a message error on an internet banking platform, a screengrab of the error can be attached with the message.
The downside to using email to contact Zenith Bank is that response can be a bit slower. This could take about two to three hours depending on the day. However, if you are less concerned about time, this is also one of the ways to reach out to Zenith Bank Customer Care Service Representative.
Below are Zenith Bank Email Addresses:
For General Enquiries, account opening, internet banking, email zenith bank customer care at email@example.com.
For questions about your Debit Card (MasterCard, Vpay, VisaCard, and any other type of card), send an email to firstname.lastname@example.org.
For questions or requests, send a message to the Corporate Internet Banking email address at email@example.com.
For questions about Zenith Registrars Limited, write to firstname.lastname@example.org.
For questions about e-products and services, contact via email at email@example.com.
For questions about Zenith Insurance Company, email firstname.lastname@example.org.
VISIT ZENITH BANK CORPORATE HEAD OFFICE
If after contacting customer care either at the branch or online and the issue is yet to be resolved, zenith bank head office will be ready to help.
The head office is where the major decisions are made, you can expect them to be more professional and quicker. Any issues that have surpassed 90 days can be brought to them.
To contact the zenith bank’s head office, visit the below address:
Plot 84, Ajose Adeogun Street,
Customers can also get in touch by dialing any of these numbers – Tel: 0700-ZENITH-BANK
ZenithDirect: 234 (1) 2787000,
ATM Unit: 0700-286-936484
CARD Unit: 0700-2273-936484
Fax: 234 (1) 2618212.
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